Spin and Win Casino Terms of Use

These Terms and Conditions describe the rules that apply to your use of Spin and Win and the services we provide. They explain the relationship between you and us, and set out your responsibilities when using the site. By registering an account or otherwise using our platform you agree to comply with these terms and any specific rules that apply to particular promotions, games or services.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share login details, and notify us immediately if you suspect unauthorised access. We may require you to verify your identity and address before you can deposit, play for real money or request withdrawals. Verification documents must be genuine and current.

Eligibility requirements

To open an account you must be of legal gambling age in your jurisdiction and be eligible to gamble under local law. Only one account is permitted per person, household and payment method unless we agree otherwise. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed or where account activity breaches these terms.

Acceptable platform use

Use the platform lawfully and in good faith. You must not attempt to manipulate games, exploit promotions, collude with other players, use bots or engage in fraud. Any behaviour that compromises the integrity of games or the platform may lead to account suspension, cancellation of bets and forfeiture of winnings.

General bonus and promotion rules

Promotions are subject to specific terms which will be displayed alongside each offer. Common conditions include minimum deposit requirements, wagering requirements, eligible games and maximum conversion limits. We may restrict certain payment methods from qualifying for bonuses. Abuse of promotions - including bonus chaining or other exploitative behaviour - may result in voiding of bonuses and winnings.

Deposits and withdrawals

Available payment methods are listed in your account. Minimum deposit and withdrawal amounts are shown when you make a transaction. Deposits are normally applied instantly, while withdrawals are subject to verification and processing times. We may require additional documentation for large withdrawals or where source of funds checks are necessary.

Limits and holds

You can set deposit and loss limits on your account as part of our safer-gambling tools. We may also apply internal limits to withdrawals or pay large sums in instalments where we reasonably consider it necessary for security or compliance reasons.

Dispute resolution

If you have a complaint please contact our support team via live chat or email at [email protected]. We will acknowledge complaints and aim to resolve them promptly. If we cannot reach agreement you may be entitled to refer the matter to an independent alternative dispute resolution service where available.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account.