Responsible Gambling Policy

At Spin and Win we take safer gambling seriously. We want every player to enjoy their time with us while staying in control. This page explains the steps we take to protect players, the tools available on your account, signs of risky play and where to get free, professional support if you need it.

Our player protection principles

We work to keep play safe and transparent. That means clear information, practical tools to manage activity, and prompt review if we see signs of harm. We respect your choices and encourage responsible behaviour across all accounts.

Activity-control tools

You can manage how you play at any time using the controls in your account. These tools are designed to be simple to use and to take effect quickly so you can adjust your activity when you need to.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you put into your account. Limits reduce the amount you can add and are applied immediately. Lowering a limit takes effect straight away; increases may include a short delay for your protection.

Loss limits

Loss limits cap the amount you can lose over a set period. They help keep play sustainable and give you a clear ceiling on potential losses. You can change these limits in your account settings.

Time limits and session tools

Use reality checks to remind you how long you have been playing and set session length limits if you prefer. We also offer short account breaks for cooling off, which suspend access for a chosen period and give you time to reassess.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a defined period. During exclusion we will not send promotional material and we may require additional checks before reactivating an account. For UK customers, you can also use national self-exclusion schemes to block access across multiple operators.

Recognising problem behaviour

Warning signs include chasing losses, betting more than you can afford, hiding play from others, or neglecting responsibilities because of gambling. If you notice these changes in yourself or someone you care about, take action early.

Practical tips for staying in control

Set sensible deposit and session limits, stick to a budget, take regular breaks and avoid borrowing to gamble. Talk to a friend or family member if you are worried and use the account tools to restrict activity when needed.

Professional help and support organisations

If gambling is causing harm, professional support is available. We encourage anyone who needs help to contact recognised support services for confidential advice and treatment options. You can also use national self-exclusion schemes to limit access across multiple operators.

If you need assistance with your account limits or want to discuss safer gambling options, contact our support team via [email protected]. We are here to help and will respect your privacy throughout the process.