Privacy Statement

This Privacy Policy explains how Spin and Win collects, uses and protects the personal information you give us when you register an account, make transactions or use our site and services. We take your privacy seriously and set out below the types of data we handle, why we need it and how you can manage your information.

Types of data we collect

We collect information that is necessary to operate your account, process payments and meet regulatory responsibilities. This includes personal data, technical information and transactional records related to your activity on our site.

Personal data

Personal data includes your name, date of birth, postal address, email address and telephone number. We also collect identity documents and proof of address where required to complete verification checks and comply with legal obligations. Account credentials and preferences are stored to provide a personalised service.

Technical data

Technical data covers your IP address, device identifiers, browser type, operating system and log files. We use this information to maintain site security, improve functionality and diagnose technical problems. It also helps us detect suspicious activity and protect accounts.

Transactional data

Transactional data comprises deposit and withdrawal history, bet and play history, bonus use and wallet balances. Payment card or e-wallet details are processed through our payment providers. We retain transactional records to support account management, audits and any responsible-gambling checks.

How we use your information

We use personal and account data to create and manage your account, verify identity, process payments and provide customer support. Technical and behavioural information is used to ensure the site runs smoothly, to detect fraud and to comply with legal and regulatory requirements. With your consent, we may also communicate product updates and promotions, but you can opt out at any time.

Data protection practices

We store information on secure servers and use industry-standard encryption for data in transit. Access to personal data is limited to authorised staff and service providers who need it to perform their roles. We carry out regular security reviews and maintain procedures to respond to any data incidents.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember your preferences, support secure logins and measure how our site is used. Some cookies are essential for the service to function, while others are optional and used for analytics or marketing. You can manage cookie settings through your browser or our cookie controls.

User rights

You have rights to access the personal information we hold about you, to request correction of inaccuracies and to request deletion in certain circumstances. You may also withdraw consent to marketing and request restrictions on processing where applicable under data-protection law.

Access, correction and deletion of data

To access or correct your data, log in to your account and update your profile, or contact our support team for assistance. If you request deletion, we will consider the request in line with legal and regulatory retention obligations and inform you of any information we must retain.

Information sharing and third parties

We share data with third-party service providers for payments, identity verification, fraud prevention and hosting. Where required by law or regulation we may share information with regulatory bodies or law-enforcement agencies. All third parties are required to protect your data and use it only for the services they provide to us.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated on the site or by email where we hold your contact details. Please check this page periodically for the latest information.